Questions business owners ask
Practical answers before you decide whether to generate a pack or publish a hosted complaints page.
Is this legal advice?+
No. DUAA Compliance by WeBoost provides template-based compliance support and workflow tooling. It does not replace advice from a solicitor or data protection professional.
Does this replace ICO fee registration?+
No. If your business needs to pay the ICO data protection fee, this product does not replace that separate obligation.
Do you need my ICO registration number?+
No. The DUAA complaints-process requirement is about giving people a route to complain, acknowledging complaints, responding, and keeping evidence of the process. We do not ask for or publish ICO fee references or private ICO correspondence. Keep those in your internal admin records.
Is this only for UK businesses?+
This product is built around the UK Data Use and Access Act and UK data protection complaints process requirements. Non-UK businesses may still need UK-specific processes if UK data protection law applies to their activity.
What if I miss the deadline?+
The practical step is to put a clear complaints process in place as soon as possible. The product helps you publish the process, generate internal wording, and keep evidence of your setup.
Is a privacy policy enough?+
Not always. The ICO guidance focuses on having a process for handling data protection complaints, including a route to complain, acknowledgement, investigation, updates, and outcome.
Do I need this if I store documents offline?+
Offline storage does not automatically remove data protection obligations. If you handle personal data, you should check whether you need a complaint handling process.
Does Website Handoff include hosting?+
No. Website Handoff is a one-off pack where the wizard creates website-ready copy for you or your web person. You still add it to your own website. Choose Hosted Page if you want DUAA Compliance to host a public complaints page for you.
Does Hosted Page mean I do not need to update my own website?+
No. Hosted Page means DUAA Compliance hosts the public complaints page for you, but people still need to find it. Add the supplied link wording to your privacy policy, contact page, footer, intake forms, or booking forms.
What is the difference between DIY Pack and Website Handoff?+
DIY Pack gives you instant access to generate, copy, and download the wording yourself. Website Handoff gives you the same core outputs packaged as a cleaner implementation handoff for you or your web person to apply.
