Add your required data protection complaints process today.
The Data Use and Access Act complaints process requirements take effect on 19 June 2026. Generate your website wording, privacy policy addendum, email templates, internal checklist, and complaint log in minutes.
Built for UK small businesses. Template-based compliance support, not legal advice.
ICO and GOV.UK source links included
Generated from your answers
Checkout opens the workspace immediately
What changed on 19 June 2026?
UK organisations need a clear process for handling data protection complaints. That means people need a route to complain, you need a way to acknowledge and investigate complaints, and you need evidence that you responded.
A way to complain
Give people a clear contact route for data protection complaints.
A process to investigate
Know what to do when a complaint arrives and who is responsible.
Evidence you responded
Keep a simple record of acknowledgement, updates, and outcome.
The deadline is real. The fix is practical.
What happens if I do nothing?
If someone raises a data protection complaint, you may need to show that you had a clear route, acknowledged it within the required timeframe, investigated it, and told them the outcome. A privacy policy alone may not cover the full process.
Check my setupThe practical risk is not being able to evidence your process.
The product gives you the wording, procedure, email templates, and complaint log needed to show the basics are in place.
How DUAA Compliance works
Answer eight questions
Tell us how your business handles client data and complaints.
Choose your route
Generate it yourself, publish a branded hosted page, or get a prepared handoff.
Publish or hand off
Copy the wording to your site, use the hosted page, or add the prepared handoff copy to your own website.
What is included in the DUAA complaints pack?
Everything is written to be copied, published, downloaded, or used internally without making the process feel bigger than it is.
Choose the route that gets you ready fastest
Start with the free checker, then choose whether to copy the pack yourself, publish a branded hosted page, or get website-ready copy prepared for you to add to your own site.
DIY Pack
£49
one-off
One-off payment. No recurring subscription.
One payment. No hosting or recurring charge.
For businesses that want instant self-service documents, downloads, and copy to apply themselves.
You generate the pack, copy or download the files, and add the wording to your own website yourself.
Best for: confident DIY website owners
Typical setup: 20-30 minutes
- Free checker result
- Self-service document workspace
- Copyable and downloadable files
- Complaint log CSV
- No WeBoost preparation or hosting
You get instant access to the workspace and do the website update yourself.
Hosted Page
£79/year
annual
Billed annually. Renews yearly unless cancelled.
Equivalent to £6.58/month, billed annually at £79.
For businesses that want a branded public complaints page live today.
We host the public page; you still add its link to your privacy policy, contact page, footer, or intake forms so people can find it.
Best for: a live page without building one on your own site
Typical setup: 10-15 minutes
- Everything in DIY
- Branded hosted complaints page
- Website link wording for your privacy policy, footer, and forms
- Logo URL and brand colour
- DUAA badge toggle
- Update notices
You get the pack, a branded hosted page, and link wording to add to your own website.
Prepared Handoff
£149
one-off
One-off payment. No recurring subscription.
One payment for a prepared handoff. No hosting included.
For businesses that want us to prepare the pack and website-ready copy before they apply it.
We prepare the pack for you, but you still add the supplied copy to your own website.
Best for: you want a clean handoff for you or your web person
Typical handoff: same day
- We prepare the pack from your details
- Website-ready complaints page copy
- Privacy addendum and email templates
- Clean handoff for you or your web person
- Handoff only, no hosted page
You submit the details once and receive a prepared document pack and website-ready copy to apply or send to your web person.
Need this live today? Start with the free checker and choose your route in minutes.
Run free checkQuestions business owners ask
Plain-English answers before you spend anything.
Is this legal advice?+
No. DUAA Compliance by WeBoost provides template-based compliance support and workflow tooling. It does not replace advice from a solicitor or data protection professional.
Does this replace ICO registration?+
No. If your business needs to register with the ICO, this product does not replace that obligation.
Is this only for UK businesses?+
This product is built around the UK Data Use and Access Act and UK data protection complaints process requirements. Non-UK businesses may still need UK-specific processes if UK data protection law applies to their activity.
What if I miss the deadline?+
The practical step is to put a clear complaints process in place as soon as possible. The product helps you publish the process, generate internal wording, and keep evidence of your setup.
Is a privacy policy enough?+
Not always. The ICO guidance focuses on having a process for handling data protection complaints, including a route to complain, acknowledgement, investigation, updates, and outcome.
Do I need this if I store documents offline?+
Offline storage does not automatically remove data protection obligations. If you handle personal data, you should check whether you need a complaint handling process.
Does Prepared Handoff include hosting?+
No. Prepared Handoff is a one-off service where we prepare the pack and website-ready copy for you. You still add it to your own website. Choose Hosted Page if you want DUAA Compliance to host a public complaints page for you.
Does Hosted Page mean I do not need to update my own website?+
No. Hosted Page means DUAA Compliance hosts the public complaints page for you, but people still need to find it. Add the supplied link wording to your privacy policy, contact page, footer, intake forms, or booking forms.
What is the difference between DIY Pack and Prepared Handoff?+
DIY Pack gives you instant access to generate, copy, and download the wording yourself. Prepared Handoff is for businesses that want WeBoost to prepare the pack and website-ready copy into a cleaner handoff for them or their web person to apply.
Get your complaints process moving.
Run the checker, see what is missing, and generate a pack that is practical enough to use today.
