DUAA compliance for therapists
A practical guide for private therapists, talking therapists, hypnotherapists, massage therapists, and therapy practices. It explains why data protection complaints matter, what to publish, what to keep internally, and how to find a local page for the UK locations you serve.
Sector hub
therapists
Sector detail
What therapists should prioritise
therapists commonly handle client notes, appointment records, health information, referral details, safeguarding notes, and sensitive wellbeing information. Therapy clients often share sensitive information and may not know whether a concern is clinical, service-related, or data protection related. A clear data protection complaints process gives them a route without forcing them into a generic contact form.
Website wording gap
Many therapy sites mention privacy but do not explain how to raise a data protection complaint, what information to include, or what happens after the complaint is received.
Internal process gap
The internal process should separate clinical/service complaints from data protection complaints, identify who responds, and record acknowledgement, investigation, updates, and outcome.
Location pages
Local DUAA pages for therapists
Pick the nearest city or town to get a page with local context, sector-specific complaint examples, and conversion routes.
All UK locations
Full location index for therapists
These pages support national campaigns while giving each visitor the nearest relevant guide.
